Our commitment to you.
Kelway Law represent a new breed of estate agent, the team genuinely care about people and property. While we may not always be the cheapest; you can be confident that you always enjoy the best possible service, advice and exceptional value for your money. We aim to provide you with a level of service that’s head and shoulders the rest. Here are just some of the ways we are committed to doing the right thing for you and your property…
You are important to our business
You will never be treated as just another house number. We recognise that without you we don’t have a business. Knowing that it costs a vast amount to win a new customer, our focus is on getting the right result for you so you’ll want to recommend us to your friends and family.
Personal Service
You won’t ever be passed from pillar to post around a faceless call centre. You can get someone on the phone straight away or arrange a visit from one of our property specialists. While you will have your specific contact, the rest of team will be aware of your situation and able to help. You won’t waste time on the irrelevant, so you will be able to get to the point quickly.
Communication is key
You need to know what’s happening with your property. You won’t need to keep chasing us, you will be kept fully informed at all times. After every viewing you’ll get our opinion on how it went and any feedback from the buyers. Sometimes things do go wrong with the conveyancing process and you’ll benefit from having Kelway Law to support you all the way.
Keeping you informed, because communication is key
Sadly in our industry, as with most others, occasionally there can be unexpected issues. We will work hard to your behalf to prevent any delays, however if there is nothing we can do, you won’t be left guessing what is happening. You will be kept informed at all times so you are always in a position to make any necessary arrangements.
We really do listen to you
When it comes to an important decision, such as selecting an estate agent, you need to be certain you’re doing the right thing. When you contact Kelway Law, whether you’re selling, buying, letting or renting, you’ll notice we take the time to actually listen and really understand what you want to achieve before making a recommendation.
Established in 1994
Wouldn’t you rather deal with a long established, well respected and professional company? We keep up to date with every aspect of the property market… so you don’t have to. A wealth of experience built up over the years means you can take advantage of this collective knowledge ensuring you will get the answers you need quickly.
You’ll enjoy a genuinely personal service
How many times have you been passed back and forth when you contact a company. When you choose to do business with us you’ll be able to talk to someone who know about you, your property and your situation. You won’t have to waste your time explaining everything each time, so you’ll get the answers you need quickly.
Honesty is the best policy
If we say we’ll do something… we’ll do it. There is no point in making a promise knowing it can’t be kept. When you are making a long term investment you will soon find out if it isn’t what it seems. With Kelway Law you will always get an honest answer, even if it’s not what you want to hear or the answer we would prefer to give you.
Realistic Valuations
We don’t make false claims or over-price your property simply to gain your instructions. If we should make a mistake we will admit it. You can be certain that you will always be treated fairly. You’re far too important to us.
We really welcome your feedback… a complaint is a gift!
When everything is going well you can’t really judge how well a company is really looking after you. It’s only when something goes wrong that you get a chance to see how good the service really is and that’s when they get the opportunity to blow you away by really going the extra mile. So if you have a problem please don’t give it a second thought, get on the phone or send us an email and let us know all about it. You’ll be doing us a favour.